Contact Us

A question about a vase, an existing order, or a return? Contact Fennelport Trading using the details below.

Email: info@fennelporttrading.com
Phone: 【--】
Website: https://fennelporttrading.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.

Messages received outside these hours are reviewed during the next business service period. 

For order questions
Include your order number and the email address used at checkout.

For product questions
Include the product name and the details you would like to confirm, such as dimensions, included pieces, material, or whether the vase is suitable for water.

For damage or an incorrect item
Please contact us within 3 calendar days of delivery with your order number and photographs of the item and packaging, if safe to take. Do not handle broken glass for a photograph. This reporting request does not limit your statutory rights.

For changes or cancellations
Contact us within 24 hours of ordering. We will check whether the order can still be changed or canceled before shipment.

Business correspondence:
FENNELPORT 25 TRADING LLC
239 BIRD LANE, GRAHAM, KY 42344, US