FAQ

What does Fennelport Trading sell?
We focus on decorative home vases, including textured ceramic designs, patterned glass, ribbed polyresin, tall floor vases, and glass vase sets with metal stands.

Where do you ship?
We ship only to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Is shipping free?
Yes. Standard shipping is $0 for eligible delivery addresses, with no minimum purchase.

How long will my order take?
Processing takes 1–2 business days, followed by 3–7 business days in transit. Total estimated delivery is 4–9 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

What is the daily order cutoff?
Our cutoff is 6:00 PM (UTC-5), Monday through Friday. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day.

How can I track my order?
We send tracking information by email when your order ships. Allow 24–48 hours for the first tracking update.

Which carriers do you use?
We may use USPS, DHL, UPS, or FedEx, depending on the shipment and delivery address.

Can I change or cancel an order?
Email info@fennelporttrading.com within 24 hours of ordering. Changes and cancellations depend on whether the order has shipped and can still be amended.

What if my vase arrives damaged?
Contact us within 3 calendar days with your order number and photographs if safe to take. Keep the packaging and do not attempt a repair. We pay return shipping for confirmed delivery damage, quality defects, or incorrect items. The reporting request does not limit your legal rights.

Can I return a vase if I change my mind?
Yes. Request a return within 30 calendar days of delivery. The item must be unused, clean, and complete. Opening it for a careful inspection is allowed. You pay return shipping for a change-of-mind return, and we charge no restocking fee.

When will I receive my refund?
We review returned items within 3 business days of receipt. Approved refunds are returned to the original payment method within 5 business days.

Do you offer exchanges?
We do not offer direct exchanges. Return the original item under our Refund Policy and place a separate order for another item.

Can every vase hold water?
No. Follow the specific product description. The antiqued brown ribbed polyresin vase is not watertight and is for dried or artificial stems only. Use water only in products expressly described as suitable for it.

Are flowers and other decorations included?
No, unless the product page expressly includes them. Check the "Included" section for the exact contents of your purchase.

What comes with the glass amphora vase set?
The set includes three glass vessels and three matching black metal stands. Each pointed glass vessel must be supported by its stand; it cannot stand safely on its own.

How should I clean and handle my vase?
Follow the product-specific care instructions. Use a soft cloth for decorative finishes and avoid abrasive cleaners. Do not soak polyresin pieces. Support ceramic vases by the body rather than attached flowers or bird details. Remove glass vessels carefully from their stands for cleaning, and dry the stands afterward.

How should I display a vase safely?
Choose a stable, level surface away from edges and high-traffic areas. Keep fragile pieces out of reach of children and pets. Place floor vases where they will not obstruct a walkway.

Which payment methods are available?
Checkout may offer Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. The options displayed at checkout are the methods available for your purchase. Prices are in USD.

How can I contact you?
Email info@fennelporttrading.com.
Phone: 【--】
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.