Refund policy

30-day returns
You may request a return within 30 calendar days after receiving your order. We accept eligible change-of-mind returns as well as returns for damaged, defective, or incorrect items.

Change-of-mind return condition
Items must be unused, clean, and returned with all included parts and accessories. You may open the package and carefully inspect the product. For a vase-and-stand set, return the complete set, including all glass vessels and metal stands.

Keep the original protective packaging where possible. If it is unavailable, use equivalent packaging suitable for fragile goods. This condition does not prevent a claim for an item that arrived damaged, defective, or incorrect.

How to request a return
Email info@fennelporttrading.com within the return window. Include your order number, the item you wish to return, and the reason. For damage, defects, or an incorrect item, include photographs if safe and practical.

Contact us before sending a return so we can confirm the instructions and any prepaid label. Returns are sent by mail or parcel carrier to:

Fennelport Trading
FENNELPORT 25 TRADING LLC
239 BIRD LANE, GRAHAM, KY 42344, US

Pack the item securely and retain your return tracking or mailing receipt.

Return shipping costs
Change of mind: the customer pays return shipping.
Confirmed damage on arrival, quality defects, or an incorrect item: Fennelport Trading pays return shipping and provides a prepaid label or arranges collection.
Restocking fee: $0.

Damage, defects, or incorrect items
Please contact us within 3 calendar days of delivery. Do not attempt to repair an item or handle broken glass to obtain photographs. We will explain the next steps and whether a physical return is needed. The 3-day reporting request helps us resolve delivery issues promptly and does not remove your 30-day return window or statutory rights.

Inspection and refunds
We inspect returns and notify you of the decision within 3 business days after receiving them. If a return is declined, we will explain why.

Once approved, your refund will be returned to the original payment method within 5 business days. The refund includes the amount paid for the returned item and the associated sales tax. We do not deduct the cost of the original free standard shipment. Customer-paid return postage for a change-of-mind return is not refundable.

If an approved refund has not appeared after 5 business days, email us so we can trace it with the payment provider.

Cancellations
Request a cancellation within 24 hours of ordering. If cancellation is possible before shipment, we will confirm it and refund the original payment method within 5 business days after approval. Once shipped, the return process applies.

Exchanges
We do not offer direct exchanges. Request a return for the original item and place a separate order for the item you prefer.

Questions
Email: info@fennelporttrading.com
Phone: 【--】
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.