Shipping policy

Delivery area
We ship only to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping charge
Standard shipping: $0. No minimum purchase is required for free standard shipping to an eligible address.

Processing hours and cutoff
Monday–Friday, 9:00 AM–6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.
Daily order cutoff: 6:00 PM (UTC-5).

Orders received after the cutoff, on a weekend, or on a U.S. federal holiday begin processing on the next business day. Processing begins after order and payment confirmation.

Estimated delivery times
Order processing: 1–2 business days.
Transit after shipment: 3–7 business days.
Total estimated delivery: 4–9 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery estimates are not guaranteed appointment dates.

Carriers
Orders may ship with USPS, DHL, UPS, or FedEx. The carrier is selected according to the shipment and delivery address.

Order tracking
We email tracking information when your order ships. Please allow 24–48 hours after the shipping notification for the first tracking update to appear. If tracking remains unavailable after that period, contact us.

Address changes and cancellations
Email info@fennelporttrading.com within 24 hours of ordering. We will check whether the order can still be changed or canceled before shipment. Please verify apartment numbers, ZIP codes, and other delivery details before checkout.

Delays and missing deliveries
If we cannot ship within the stated processing period, we will notify you and offer the choice of accepting a revised shipping date or canceling for a full refund. We will obtain any consent required for a delay and cancel and refund the unshipped order if we cannot obtain it.

If a parcel is delayed, appears lost, or is marked delivered but cannot be located, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution. You will not be required to resolve a carrier claim on your own.

Damaged deliveries
Please inspect your vase and any included stands when they arrive. Contact us within 3 calendar days of delivery for damage, defects, or an incorrect item. Include photographs of the item and packaging where safe to do so. Keep the packaging until we advise you. This reporting request does not limit rights available under applicable law.

Shipping support
Email: info@fennelporttrading.com
Phone: 【--】
Monday–Friday, 9:00 AM–6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.