Terms of service

About these terms
Fennelport Trading is operated by FENNELPORT 25 TRADING LLC. These terms apply to purchases and use of fennelporttrading.com. By placing an order, you agree to these terms and the policies published on our website. You must be legally able to enter into a purchase agreement.

Our products
We sell decorative home vases, including ceramic, glass, polyresin, and glass-and-metal designs. Read the individual product page for dimensions, materials, weight, care instructions, and included pieces. Flowers, furniture, and styling accessories are not included unless expressly listed.

Screen settings and lighting may affect how colors appear. This does not excuse a materially incorrect product description or an item that does not match your order. Decorative vases are not food or drink containers. Use water only where the product description expressly permits it.

Orders and pricing
Prices and checkout charges are in U.S. dollars (USD). Applicable sales tax is calculated and displayed before payment. Standard shipping to eligible destinations is free.

Provide an accurate email address, delivery address, and payment information. Your order confirmation acknowledges receipt of your order. If an item is unavailable, a payment cannot be verified, or a material listing error affects your order, we will contact you. We will not substitute a product or increase the amount charged without your agreement. If we cannot fulfill an order, we will cancel it and refund any payment.

Changes and cancellations
Email info@fennelporttrading.com within 24 hours of placing your order to request a change or cancellation. Include your order number and requested change. We can cancel or amend an order only if it has not shipped and the change can still be made. After shipment, our return policy applies. Approved cancellation refunds are returned to the original payment method within 5 business days. This 24-hour request window does not restrict cancellation rights relating to an unfulfilled shipping delay or other rights provided by law.

Delivery and returns
We ship only to the contiguous 48 United States. Order processing takes 1–2 business days; transit takes 3–7 business days; estimated delivery is 4–9 business days in total. Our Shipping Policy explains the cutoff time and delivery process. Our Refund Policy provides a 30-day return request window from delivery.

Responsible use
Do not use our website for fraud, unlawful activity, interference with checkout, or unauthorized access to customer or business information. Keep any account login details secure and notify us if you suspect unauthorized use.

Website content and third-party services
Website text, branding, and other content belong to their respective owners. You may use our product information for personal shopping purposes. Commercial copying or reuse requires permission from the relevant rights holder. Third-party websites and services have their own terms and privacy practices.

Your rights and disputes
Nothing in these terms excludes rights or remedies that cannot lawfully be limited, including rights relating to defective or misdescribed goods. Applicable federal law and the laws of Kentucky govern these terms, without removing mandatory protections that apply where you live. Contact us first so we can try to resolve an order concern.

Contact
Fennelport Trading
Operated by FENNELPORT 25 TRADING LLC
239 BIRD LANE, GRAHAM, KY 42344, US
Email: info@fennelporttrading.com
Phone: 【--】